Shipping Policy

All purchases must be made by individuals age 18 and older. Delivery carrier will require proof of age, and a signature is required for all deliveries. Only persons age 18 and older can accept delivery.

To see if we can ship to you, simply head to checkout with your items in your cart and enter your shipping address. If a shipping option shows up for you then we can ship to you. If not, we are not able to.

If for any reason Potopoleio En Fiali is out of stock of an item you order, we reserve the right to refund you for the out of stock item and ship the rest of you order out to you.

All sales are final. If you need to cancel an order, and order has not shipped, a refund may be issued, and 10% fee may apply.

Refunds are not accepted. If you require a refund, please email your request to: with your reason for return. If a return is allowed, the customer shall pay for all shipping costs and may be subject to 10% fee.

Price and availability are subject to change without notice. Once your payment is confirmed we will try to ship your order within 1-2 business days and during the holidays some orders may take a little longer. If you place an order and an item is out of stock, we will contact you and ask you if you would like a refund or if you would like to wait until we receive the product.

Due to demand and availability, we cannot guarantee that orders will be filled if you order a limited or seasonal release.

All shipping prices are estimates and are based on your order’s weight. The average size and weight of typical 750ml, 1.0L, 1.75L bottles and items with special packaging will require additional shipping costs and we contact you if there is any difference.

All products are carefully packaged in shipping appropriate containers or boxes. If any products are damaged during shipping, please email us a picture of the damaged product. A refund can only be issued if the damaged product is returned. Leaks are not covered under our damage policy and cannot guarantee bottle will not leak. If an order has a significant leak, please contact us and we will do our best to resolve the issue.

Potopoleio En Fiali does not currently charge users a fee to use its services; however, the Licensed Retailer fulfilling your order and/or its third party service provider(s) may charge fees in connection with your transaction, including but not limited to shipping or delivery fees in cases where you have placed an order for shipment or delivery and Restocking Fees. Any such fees are due immediately. You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or withholding taxes) imposed by any authority on you by virtue of your transacting with retailers or otherwise by using the Services.

We are not responsible to damage due to weather conditions.